Policies
PLEASE REVIEW OUR POLICIES CAREFULLY, particularly our cancellation policy. These policies are strictly enforced. Failure to meet them prior to your arrival or during your stay will result in either cancellation or eviction. Minimum age for guests is 25, unless accompanying parents/guardians. We do not require a deposit in advance for damages. By booking with us you agree to pay charges up to $1000.00 for damage, missing items or excessive cleaning.
Suitability & Eligibility Policies
| Suitable For: |
| Adults - Min Age to Stay |
25 years old. Unless accompanied by parent/guardian. |
| Non-Smokers Only |
NOT PERMITTED. STRICTLY ENFORCED |
| Seniors |
|
| Wheelchairs |
|
| Young Adult Groups 17-24 With Accompanying Age-Eligible Adult(s) |
|
| Not Suitable For: |
| Graduation & Stag/Stagette Parties |
Not permitted. STRICTLY ENFORCED |
| Pets |
NOT PERMITTED. STRICTLY ENFORCED |
| Young Adult Only Groups 17-24 |
|
Reservation & Cancellation Policies
| Policy |
Description |
| Arrival Days |
There are currently no restrictions regarding the day of guest arrival. |
| Cancellations Made by Guests |
All payments are non-refundable. If we can replace your booking, we will refund your money. Refunds will be adjusted for any payment processing expenses. |
| Courtesy Hold Reservations |
We can not hold reservation without payment. Please click RESERVE NOW. |
| Delayed Arrivals |
Sorry, No refunds. |
| Delivery of Instructions and Access Information |
Sent by email upon making balance of payment. Includes directions and access codes. |
| Guest Account Termination |
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site |
| Guest Stay Contract |
We do not require a signed Guest stay contract. When you book online, you are agreeing to our terms and conditions. |
| Ineligible Guests: 24 Hour Reservation Reversal |
The Owner or their Contact reserves the right to cancel
reservations made by, and refuse business to: Guests who do not meet the
policies published in this property's Policies Table at the time of booking
and past Guests known to have : intentionally violated rental property
policies, damaged and/or defaced rental properties through intentionally
destructive and/or negligent behavior, engaged in theft, broken local bylaws
and laws, committed fraud or who misrepresented themselves, and Guests who
have caused bodily or emotional harm to any third parties. Reservations may
be cancelled up to a maximum of 48 hours from the time the ineligible Guest
made the booking. Guests will be issued a refund by personal cheque. Refunds will be
adjusted for any payment processing expenses |
| Late Reservation Payments |
Failure to pay by due dates will result in automatic cancellation. Guests can re-book dates if they are still available; deposit will not be recharged. |
| Privacy |
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact. |
| Reservation Changes |
Your reservation can be changed if it is in compliance with our cancellation policy. Please note that your deposit for your revised reservation is calculated on your original reservation amount. |
Guest Stay Policies
| Policy |
Description |
| Check-In Time |
4:00 pm (or later). STRICTLY ENFORCED |
| Check-Out Time |
10:00 am or earlier. STRICTLY ENFORCED |
| Complaints Concerning Property |
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure. |
| Excessive Cleaning Costs |
Standard departure cleaning is complimentary. Cleaning associated with defacing the property, or above the standard fees is considered property damage. |
| Excessive Noise |
Complaints of excessive noise will result in eviction without refund!. |
| Garbage Removal |
Guests are responsible for garbage removal at the time of departure. Waste disposal & Recycling containers are located on site in the parking lot. |
| Housekeeping |
Cleaning after departure is included; in addition, guests staying 10 nights or more receive a complimentary change of towels and bed linens every 8th day. Additional housekeeping can be arranged for a fee. |
| Internet Availability & Usage |
Wireless internet access is provided by a third party. We cannot be held responsible if there is a lack of or quality of service at any time. |
| Liability |
We are not responsible for any bodily harm to guests or guests of guests while they are on our property or at any location in Big White Ski Resort. |
| Maintenance Emergencies |
In resort support provided. Complete emergency contacts provided for booked guests. |
| Maximum Sleeping Capacity |
8 people. Additional persons will result in immediate eviction |
| Missing Items |
Guests authorize credit card charge for replacement of missing items, which depending on value, may be in excess of the stated damage deposit. |
| Noise Restrictions |
Quiet time is 11:00pm to 7:00am. Guests may be evicted subsequent to noise complaints and will be charged for any damages resulting form the noise complaints. The outdoor hot tub area may be used after 11:00pm, but please engage only in quiet conversation after 11:00pm out of respect for our neighbouring guests. |
| Policy Updates |
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival. |
| Property Damage |
Guest assumes all financial responsibility for property damage incured by tenants or guests & authorizes up to a $2,000.00 CAD charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges,lost or broken or missing common or private property items,smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises. |
| Rental Accommodation Zoning |
This property is legally zoned for either short term, or long term, rental accommodation use. |
| Resort Information |
Provided at time of arrival and/or visit www.bigwhite.com. Additional information provided in Guest Services Book in unit. |
| Ski & Snowboard Gear Storage |
Secure equipment storage is available in the garage. Please do not bring equipment into the suite. |
| Terms of Eviction |
The following conditions and circumstances will result in eviction from our property: smoking, excessive noise, pets, more overnight guests than permitted by owner. You will be evicted for excessive noise, common and private property damage, disturbing the peace. |
Guarantees Policies
| Policy |
Description |
| Reservation Guarantee |
If a situation arises that is out of our control, we will find you another suitable arrangement. If we fail to successfully relocate you we will fully refund the remainder of your stay. Travel insurance is recommended to protect you against any unexpected events involving your lodging, flights or vacation related products |
| Snow Guarantee |
Sorry, no guarantees. |
